Policies

Last updated: 28 July 2026

Welcome to iKeto.co.uk. We are committed to providing a secure, transparent and enjoyable shopping experience. Please read the following policies carefully before using our website or placing an order.

1. Terms & Conditions

By accessing or using iKeto.co.uk, you agree to these Terms & Conditions.

• You must be at least 18 years old or have permission from a parent or guardian to place an order.

• All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

• We reserve the right to amend prices, product information and availability without prior notice.

• We aim to ensure all product descriptions and images are accurate; however, minor variations may occur.

• Orders are subject to acceptance and availability.

• We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, suspected fraud or product unavailability.

• These Terms are governed by the laws of England and Wales.

2. Refund & Returns Policy

Your satisfaction is important to us.

If you wish to return an item, please contact us before sending anything back so we can provide the appropriate return instructions.

You may be entitled to cancel your order and return eligible items in accordance with your rights under UK consumer law.

To qualify for a return:

• Items should be unused and in their original condition and packaging where possible.

• Certain products, including perishable food items, opened food products, or products that cannot be resold for hygiene or safety reasons, may not be eligible for return unless faulty or incorrectly supplied.

• If an item arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs where applicable.

Approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.

3. Shipping Policy

We currently deliver to addresses within the United Kingdom unless otherwise stated.

Delivery times may vary depending on product availability and destination.

Once your order has been dispatched, tracking information will be provided where available.

Although we aim to meet estimated delivery times, delays outside our reasonable control may occasionally occur.

If your order has not arrived within the expected timeframe, please contact our customer support team and we will investigate promptly.

4. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

We may collect information including:

• Name

• Billing and delivery address

• Email address

• Telephone number (if provided)

• Order details

• Payment information required to process your purchase

Payments are processed securely through Shopify Payments and PayPal. We do not store your full payment card details.

We use your information to:

• Process and fulfil your orders

• Provide customer support

• Communicate about your purchases

• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

We may share information with trusted service providers where necessary to process orders, deliver products or comply with legal obligations.

You have rights under UK data protection law, including the right to request access to, correction of, or deletion of your personal information where applicable.

5. Cookie Policy

Our website uses cookies that are necessary for the operation of the site.

These cookies help:

• Keep your shopping basket working correctly

• Enable secure checkout

• Remember basic site preferences

• Maintain website functionality

At this time, we do not use advertising cookies or analytics cookies.

If this changes in the future, this policy will be updated accordingly.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Contact Us

If you have any questions about these policies, please contact us using the details provided on our Contact Us page.

Thank you for shopping with iKeto.co.uk.